Field Service Technician / Customer service

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Responsible for equipment installations, customer training, service sales, technical support on-site to customers.  This position requires exceptional troubleshooting and customer service skills in the following disciplines: Electrical, Mechanical, and PLC Controls. (Siemens and Allen Bradley)

Responsibilities

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• Provide technical assistance to customers on-site for service and repair of CSW can lid roll un-wrappers/loaders, depalletizing and other packaging equipment.

• Lead and/or participate in installation of machinery at customer sites.

• Provide training on operation and maintenance to the end-users of EDGME Inc. equipment.

• Troubleshoot and repair complex field service issues; take ownership for solutions and perform customer service for packaging equipment.

• Travel extensively in North America and as needed internationally in order to support customer plant operations.

 

Qualifications

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• Advanced knowledge of electrical and mechanical disciplines, installation procedures, and machinery troubleshooting.

• Ability to read, interpret and follow complex mechanical blueprints, electrical schematics, diagrams, engineering drawings, and any other written instructions or procedures as necessary for installation of machinery.

• Strong understanding of PLC based machinery controls; troubleshooting capabilities.

• Proficient in written and oral communication skills, analytical problem solving, decisiveness, and planning is required. Good communication skills and interaction with all levels of personnel in customer facilities.

• This position requires extensive travel to customer sites both domestically and internationally.

• Service and machine sales as required.

• Must have the ability to read and understand electrical-electronic schematic diagrams.

• Guest service mentality; has a genuine desire to serve the customer.

• Excellent verbal and written communication skills.

• Self-starter who works independently and is self-motivated.

• Exhibits creativity and tenacity to troubleshoot and repair all types of electronic and industrial packaging machinery.

• Anticipates and solve problems in a calm and methodical manner.

• Maintains a tactful, professional demeanor when dealing with difficult situations.

• Manages multiple projects and timelines with a sense of urgency.

• Strong organizational, analytical and decision-making skills.

• Strong computer and ACAD skills required.

• Class facilitation and presentation skills required.

• Four-year degree preferred.

• Must possess applicable hand tools.

 

Industry

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• Electrical, Mechanical, Manufacturing

• Industrial Automation Robotics, Servo etc.

• Packaging Machinery, CSW, Cavitus, Fillers, Seamers, Cappers, for Beverage, Beer, Soft Drink, Pharmaceutical, Energy Drink, Selzer Drinks, Coffee, Tea etc.

 

* This is not an IT role.

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Other

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• Must hold a valid passport and driver’s license with clean driving record.

• Specialized training will be provided.

 

Employment Type

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This full-time contract position offers a competitive hourly rate based on knowledge and experience. 

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